Frequently
Asked Questions

General

  • Regenerative farming, means farmers using holistic practices on land contributing to the regeneration of the whenua, becoming healthier over time.

    Our meat is 100% pasture raised & grass-fed, and we follow regenerative principles to raise and take care of our animals . This means our livestock are treated with care & respect, playing an active role in the regeneration of our soil and surrounding ecosystems. We are proud to provide a quality product free of any GMOs, hormones, pesticides or granular feed.

  • Guided by our Farm Conductor Jules Matthews, our regenerative principles include:

    1. Lifting diversity above and below ground

    2. Maximising photosynthesis

    3. Optimising disturbance; man made or nature based - are you seeing these as a problem or opportunity?

    4. Letting nature lead

    5. Context is decisive; the context determines what you do and see - do you have resources or not? Wet or dry?

    6. Ensure year round cover; either a growing plant or mulch. Feed & protect your underground livestock.

    7. Address limiting factors (air , water, nutrient cycles, diversity, management & mindset).

  • Mangaroa Farms is a community food hub and resilience education centre located in Te Awa Kairangi, the Hutt Valley water catchment, Upper Hutt, Wellington. As a registered nonprofit company, Mangaroa Farms is proud to be part of Biome Trust.

    The whenua has been operating as a regenerative farm for the last 4+ years, after spending the previous 10-15 years in transition from being from an ex-dairy farm.

  • Our animals eat mostly our luscious green pastures, informed by an intact soil system of microbes & organisms.

    We supplement their feed with kelp, salt, and mineral mixes, to ensure we are producing a premium nutrient dense product.

  • We do not use any hormones, antibiotics, or genetically modified animal feed. Nor do we endorse or support the use of GMO seeds in Aotearoa.

  • We vaccinate our sheep as we have issues with things like toxoplasmosis and clostridial diseases. Calves are vaccinated for clostridial diseases but our older beef cattle are not.

  • We will have this ready in a few weeks, once we have our distribution systems under control. Sign up to our newsletter to get updates on when produce delivery is live.

Shipping

  • When our new season meat is processed, it is frozen immediately. Because of this, some of our labels suggest a best before date which is meant for a "fresh" product - however, since the meat is frozen immediately - you can safely add up to 1 year on to this best before date.

    Don't worry - we wouldn't send you a dodgy product!

  • No, this is not recommended.

    If there is still visibly ice on the meat, (and it still appears frozen) it should be safe to refreeze.

    However, if the meat is noticeably thawed, we do not recommend re-freezing, instead to place in the fridge and consume within 5 days.

  • Yes, most of our sausages are gluten free and state so in the product description. Please email shop@mangaroa.org if you are not sure.

  • Yes, if you select the Pickup option at checkout, you can pick your order up from our Farm Shop / Kete Kai - open 5 days a week, at 98 Whitemans Valley Road, Upper Hutt.

    PICKUP HOURS
    Thursday 10am - 5pm
    Friday 11am - 5pm
    Sat 9am - 5pm
    Sun 10am - 5pm

    *Please note, weekly cutoff time for same week pickup is 12pm Wednesdays.

  • Once you have made your order, you will need to email us immediately at shop@mangaroa.org to discuss potential changes. We can't guarantee we'll get your message in time, but if we do, we will certainly do our best to change things for you. We can generally change things such as additional items and delivery instructions quite easily, however, it is harder to change a delivery date - please email us to discuss.

    (48 hours' notice is required before the delivery date for changes). If your request is within 48hrs notice of your delivery date we’re unable to make changes to your order.

    Please note: Our customer service team works Monday - Friday 9 am - 4 pm and will respond to enquiries within 24 hours. We MAY NOT operate over the weekend. If you have emailed us over the weekend, we will respond as soon as we are back in on Monday.

  • Defrosted Overnight Courier (North Island) - $15

    Frozen Delivery (Wellington only) - $20

  • Not at this stage, unfortunately.

  • No - Unfortunately with frozen products we cannot guarantee the package will reach our rural customers in time.

  • Frozen Delivery (Greater Wellington only) will arrive frozen on a Thursday afternoon/evening.

    Defrosted North Island Delivery customers will receive anytime on Friday.

    Our distribution time is 9-11am Thursdays.

  • Yes, please send us back your used boxes, chillpacks and wool inserts, so we can use them again, and again. We'll send you a free courier sticker.

    More information on Returing your used packaging.

  • Because of the large range of variable prices across our products - e.g. premium beef mince; we have grouped the price ranges into Small, medium & large, and priced each range based on the highest dollar amount possible for that range.

    E.g. 500-700g mince will be priced at 700g (highest rate).

    However, when it comes time to pack your order, we will modify the amount charged to your credit card based on the actual weight of your order - which will never be more than what you paid, only equal, or less.

  • Yes, if you select pick up at the checkout, you can pick up from 10am Thursdays at our Farm Shop / Kete Kai.

    98 Whitemans Valley Road, Upper Hutt.

    PICKUP TIMES
    Thursday 10am - 5pm
    Friday 11am - 5pm
    Saturday 9am - 5pm
    Sunday 10am - 5pm

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